Get a Quote
  1. Home
  2. Interpretation
  3. OPI
OPI · Over-the-Phone Interpretation

A professional interpreter in seconds, from any phone

Connect with clients, patients and partners worldwide. ZED Localization's OPI service links you to a trained interpreter in 50+ languages, around the clock.

Language access made easy, from your phone

ZED Localization provides 24/7/365 over-the-phone interpreting in more than 50 languages, with an average connection time of 15 to 20 seconds on demand, or at a time you pre-schedule.

OPI is one of the easiest solutions to deploy at scale. It powers call centers, BPO operations, border crossings, healthcare and public services, and any team that needs language support without installing anything.

15–20 secaverage OPI connection time
A professional interpreter in seconds, from any phone

How ZED Localization's OPI works

01

Warm welcome

Once the agreement is signed, a client success manager guides onboarding.

02

Account set-up

Secure access, user preferences and dial-in options are configured.

03

Languages and preferences

Your languages, dialects and specialties are mapped to interpreters.

04

Platform training

Your team learns to start calls, add parties and use conference features.

05

Hands-on support

Early calls are supported closely, with 24/7 help always available.

06

Quality assurance

Regular evaluations and your feedback keep performance improving.

07

KPIs and reporting

Reports show usage, availability and trends to measure value.

08

Feedback loop

Your client success manager turns your input into service upgrades.

09

Growth

As needs evolve, ZED scales languages, volumes and features with you.

Who relies on OPI

  • Call centers and BPO teams
  • Hospitals, clinics and pharmacies
  • Insurance and financial services
  • Utilities and telecom support
  • Government and emergency services
  • Logistics and border operations
FAQ

Frequently asked questions

How quickly does OPI connect?
ZED Localization's on-demand OPI connects in 15 to 20 seconds on average, at any hour of any day.
Can OPI calls be pre-scheduled?
Yes. Calls can be on demand or booked ahead for a set time, language and subject, which is ideal for planned appointments.
Do I need special equipment for OPI?
No. Any landline or mobile phone works; conference calling lets the interpreter join a three-way conversation.

Keep reading

Short on time, but not on standards?

Send your files or event details today and get a clear quote, usually within one business day.